Refund Polıcy

RETURNS

If you are unhappy with a product once it has been delivered, then please contact us on the day of delivery. (Only for orders with Moto courier – Not for Cargo orders)
Please note that we do not accept returns after frozen products are thawed!

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The cargo company couldn’t find me at home. Will I get a refund?
No. We will pack your order as promised and we will send it to your address with Yurtici Cargo. You will receive the order tracking number by email on the day we deliver your package to Yurtici Kargo.

The day after you receive your order tracking code from us, you should call the cargo company branch and check whether your order can be delivered. If necessary, you should go and get your package yourself from the cargo branch.

Once we hand your package to Yurtici Kargo it is your responsibility to coordinate delivery or collection. Unfortunately, there is nothing we can do about the courier company finding you at home.

We regret to state that delays or problems with cargo are outside the scope of our company’s responsibility and therefore will not refund for failed cargo deliveries.